Frequently Asked Questions

Please complete the "New Account Opening Form" and then Simply contact us by e-mail (Sales@knights-fragrances.co.uk) and supply us your Details and, full delivery address including postcode, invoice address (if different) and a contact telephone number.

Or register online, and place a proposed order*. We will contact you and will set up an account if you wish to proceed with the order.

Once you have relayed this information, we can set up an account for invoicing purposes. From then on, you are ready to order.
All registered Pharmacies in the UK will get 30 days credit. Any other new accounts have to pay us first before the goods are delivered.

*Proposed order
We will contact you before your order is confirmed.

Simple! You have to register first to see the prices and place a PROPOSED ORDER. 
We will then respond by email and inform you stock availabilty and the total amount you have to pay including delivery.

Minimum Orders over the value of £300 Ex VAT  are CARRIAGE FREE! This applies to mainland UK only and excludes Scottish Highlands.

There is no limit on what you buy as long as the value is £300 Ex VAT for CARRIAGE FREE.

Just a reminder; on all the prices quoted, you have to add VAT.
(WE DO NOT ACCEPT ANY FORM OF CHEQUE PAYMENTS)

Once you are happy, you pay for the stock and we will deliver.

Please read all the Frequently Asked Questions.

Due to the fact that we have been trading since 1984, we have established a very reliable source of supply.

We demand the very highest quality of stock from our suppliers, so our customers can be guaranteed of pristine and authentic products.

No, we are happy to assist start-up businesses. If you do not have a trading name as yet we can invoice you personally.
By law , we have to charge VAT to all supplies made in the UK.

Due to us having to source over 2000 lines on a regular basis and at the very best prices, we are not in a position to supply testers or merchandising material.

Claims for shortages/damages or non-delivery must be made in writing within 5 days of receipt of goods.

Once we have received a claim we will verify the situation and contact you accordingly as to advise whether you need to return the goods or receive a credit note.

If one or two lines are ordered in error and are to be returned, they must be packaged in such a way that we receive them in perfect condition.

Unfortunately, we are not in a position to offer a drop shipping service.

To view all the prices and to print a price list, please register first. 

Please note that we do not operate as a cash & carry, all goods are despatched by carrier.

SSP stands for Suggested Selling Price. 
RRP stands for Recommended Retail Price.
These are a guide price for you to sell to your customers.

Once we have received cleared payment for you order, we make every effort for you to obtain your goods the next working day. This applies to mainland UK only

Customers in the European Union

Yes, we are happy to supply customers overseas. The minimum order is £1000.00 ex warehouse.

We can arrange delivery, however the cost will depend on your size of your order. We would let you know the costs before asking you to pay. Alternatively you can collect the goods using your own transport.

For businesses within the EU, we will require a VAT registration number.

Insurance of the goods will be the responsibility of the customer.


Outside EU

Our minimum order is £1000.00

If you wish to be invoiced in a country outside of Europe you will need to have or instruct a freight forwarder to ship the goods for you and pack your goods according to the mode of travel and the receiving country's Custom requirements.

We will then ship directly to your forwarder who will then be able to generate the Certificate of Shipment which proves that the goods have left the UK at zero rated Vat.


With respect to payment, we require payment in full before goods are released.

 

You can pay us by the following methods:

• Cash payment into our bank (for instant clearance and next day delivery).

• Online transfers, BACS, etc (generally 3 working days for clearance).

• Unfortunately, we cannot accept Credit Card, Cheque or Debit Card payments.

Our opening hours are 09:00 - 17:00, Monday to Friday, from January to August.

During September, October, November, and December we are open 09:00 18:00.

No, all cost prices are EXCLUSIVE (not including) of VAT. ALL PRICE ARE PLUS VAT AT 20% WHETHER YOU ARE VAT REGISTERED OR NOT.

For the UK customers , you will have to pay VAT on the top of the cost price. The current rate of VAT is 20%.

e.g. A bottle of perfume has a cost price of £10 ex. VAT. The price amount to will be £10 + 20% VAT = £12.00.
Orders going overseas will not incur VAT charge provided the goods leave the UK and we have a Certificate Of Shipment.

No.

All the images are available on the net. We can provide you EAN codes to search for yourself.

Our policies on slavery and human trafficking:

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery free.

We have reviewed our workplace policies and procedures to assess their effectiveness in identifying and tackling modern slavery issues.

Yes, all supplies made to clients in the UK VAT will be charged at a rate of 20%. For all clients based overseas within the EU or outside the EU, we will not charge VAT subject to firm evidence from a freight forwarder that the goods have gone out of the UK.

Minimum orders over the value of £300 EXCLUSIVE OF VAT are CARRIAGE FREE.

This applies to most of the UK mainland, but unfortunately excludes the Scottish Highlands.